Live TV Subtitling – Ofcom publish final review

The communications Regulator Ofcom has published its final report monitoring the accuracy of live subtitles.

Ofcom has produced a series of reports on subtitling over a 2 year period in an attempt to improve the subtitling service for deaf and hearing impaired viewers.

The main findings of Ofcom’s report include :

  1. The time lag between words being spoken and subtitles appearing on screen (known as the latency of subtitles) was 5.6 seconds. This exceeds considerably Ofcom’s recommended latency period of 3 seconds.
  2. The overall accuracy of subtitling of live television programmes remains very good at over 98% accurate.

It follows that there is a trade off between the speed and accuracy of subtitling.

Ofcom has indicated that it intends to commission further research to find out what their subtitle users would prefer subtitles to be more accurate or to appear more quickly.

Ofcom may consider changes to guidelines and rules relating to subtitling

In response to the Ofcom report Dr Roger Wilks, Director of Policy and Campaigns at charity Action on Hearing Loss stated :-

Good quality subtitling is vital for people with hearing loss to be able to watch and enjoy live TV and we welcome the continuing improvements identified by Ofcom in their report.  We would also like to congratulate the Broadcasters on the progress that has already been made, particularly in relation to accuracy.  It is fantastic to see the TV industry working more closely together to ensure that the subtitle companies have access to more information in advance of live shows, such as scripts and running orders to enable higher quality subtitles to be produced”.

Action on Hearing Loss have had a long running campaign called Subtitle It!  So that TV viewers who have difficulty hearing are not excluded from the television viewing experiences available to the remainder of the population.

At Whats My Deafness Claim Worth we are frequently contacted by people who are suffering with hearing loss, who find that difficulty in hearing their television and they have to increase the volume to a level louder than other family members would like.

If you have difficulty hearing, if you need to turn your television up to a high volume, or if you have difficulty catching all of a conversation in a noisy environment then you may have hearing loss. If you have been exposed to high levels of noise at work you may have sustained noise induced hearing loss.

Our noise induced hearing loss solicitors will be able to advise you on how to claim industrial deafness compensation on a No Win No Fee basis.

What’s My Deafness Claim Worth has extensive experience in dealing with people suffering with hearing loss and tinnitus. We have a specialist team of solicitors, as well as a fully trained audiologist, who will fight for the compensation that you deserve. Our team understands that it can be a very difficult and daunting time for you and they will do their best to offer an unparalleled support network and specialist legal expertise. If you have suffered a personal injury, which was not your fault, you may be entitled to make a claim for compensation.If you are suffering from loss of hearing, buzzing or ringing in your ears, you may be entitled to claim for compensation.

If you have been affected by hearing loss or exposure to noisy working environments you should not hesitate to contact us or to try our ‘Calculate my Claim’ feature on the right hand side of this page to see what your claim may be worth. We understand that the symptoms that you are suffering from can have serious consequences on your day to day life. When fighting for your compensation we take into account any time you have had to take off work, any treatment you have had to pay for including the cost of hearing aids and any other losses that you may have incurred.

All claims are dealt with on a no win, no fee basis.

Call 0800 849 8700 to speak to a member of our specialist team of Industrial Disease lawyers who will assist you further with this matter.

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